Privacy Policy

We collect personal information necessary to process your booking and deliver our tour and transfer services. This includes your name, email address, phone number, billing information, and any health or accessibility information you voluntarily provide to ensure your safety and comfort.

Your personal information is used to confirm and manage your booking, communicate tour and transfer details and updates, process payments, and comply with legal obligations. With your consent, or where permitted under CASL based on an existing business relationship, we may occasionally send you relevant updates, promotions, or information about new Via Verte tours and services. You may unsubscribe from marketing communications at any time by contacting [email protected].

We do not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers (such as our booking platform and payment processor) strictly for the purpose of fulfilling your booking. These providers are contractually required to protect your information and may not use it for any other purpose.

All payment transactions are processed securely through our booking platform (Bókun) and its payment processor. Via Verte does not store your full credit card details on our systems.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law (including CRA record-keeping requirements of a minimum of six years).

You have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw consent for non-essential uses. To exercise these rights, contact us at [email protected].

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to erasure and data portability. Via Verte processes your data on the legal basis of contractual necessity (to fulfill your booking). Please contact [email protected] for any GDPR-related requests.

Our website (viaverte.ca) may use cookies and analytics tools to improve user experience. No personally identifiable information is collected through cookies without your consent.

For any privacy-related questions or concerns, please contact us at [email protected].